KIBER KIDS PTE. LTD, hereinafter referred to as the School, hereby publishes this Agreement for the provision of remote programming education services (hereinafter referred to as the Services). This Agreement is a public offer (proposal) addressed to any person who accesses the website http://stem.hwschool.tech (hereinafter referred to as the Website) and the services provided through the Website (hereinafter referred to as the User).
1. ACCEPTANCE AND SUBJECT OF THE AGREEMENT
1.1. The User's use of the Services is governed by this Agreement, which is a legally binding agreement between the User and the School. The subject of this Agreement is the User's use of the Website and the provision of Services to the User for conducting remote programming lessons. The School conducts remote programming lessons subject to payment by the User.
1.2. The provisions of this Agreement, as well as other rules, conditions, and requirements posted on the Website, determine the procedure for using the Website and the Services, as well as the rights and obligations of the User and the School. All such rules, conditions, and requirements are considered to be included in this Agreement by reference and are an integral part of it.
1.3. Acceptance of the offer is made in the following order:
1.3.1. In case of a need for Services, the User sends a request for the provision of Services to the School in any free form. The request is sent by the User to the School's details indicated in the "Contacts" section of the Agreement or through the form on the Website. The request must include the User's phone number, email address, and full name (if applicable).
1.3.2. A representative of the School agrees with the User on the scope and cost of the Services.
1.3.3. The User pays for the Services using the payment link provided.
1.3.4. By paying for the Services offered on the Website and/or using the Service or its individual functions, the User is considered to have accepted this Agreement in full, without any reservations or exceptions (User acceptance). If the User does not agree with any of the provisions of this Agreement, the User is not entitled to use the Service.
1.4. This Agreement shall enter into force from the moment the User agrees to its terms in the manner provided for in clause 1.3 of this Agreement. After it enters into force, the Agreement may be amended by the School without any special notice, and the new version of the Agreement shall enter into force from the moment it is posted on the Website, and shall apply from the moment of such posting, unless otherwise provided in such new version of the Agreement.
2. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
2.1. The School undertakes to:
2.1.1. Provide the services to the user in a proper manner and in accordance with the terms of this Agreement, within the agreed timelines.
2.1.2 Not disclose confidential information and data provided by the user in connection with the performance of this Agreement, and not to disclose such facts or information to any third party (except for publicly available information or information provided by the user during registration on the website) without the prior written consent of the user.
2.2. The School has the right to:
2.2.1. Use the services of any individuals and legal entities for the timely and high-quality performance of obligations under the Agreement.
2.2.2. Require the user to make timely payment for the services in accordance with the terms of this Agreement.
2.2.3. Record audio and video lessons for the purpose of monitoring the quality of education.
2.2.4. Use the user's email address, phone number, Skype login, and other data provided by the user during registration on the website to send the user informational and advertising materials, including for the purpose of informing the user about the school's activities and the progress of performance of the Agreement. By registering on the website and/or using the school's services, the user agrees to the processing of his/her personal data by the school or third parties engaged by the school for the purpose of performing the terms of this Agreement.
2.2.5. Refuse to provide and renew services to the user without explaining the reasons for refusal.
2.3. The user undertakes to:
2.3.1. Provide the school with all the information and data requested on the website or directly by the school that are necessary to provide the services.
2.3.2. Not to disclose confidential information and other data provided by the school in connection with the performance of this Agreement, and not to disclose such facts or information (except for publicly available information) to any third party without the prior written consent of the school.
2.4. The user has the right to:
2.4.1. Demand that the school fulfill its obligations under this Agreement on time and with proper quality, unless otherwise provided by the terms of this Agreement. The lesson is considered to have been conducted properly if the user does not inform the school of any complaints regarding the timing and quality of the lesson within 1 (one) hour after its completion.
2.4.2. Submit a request to replace the teacher, indicating the reason for such a request. In this case, the school may decide to replace the teacher within 48 hours from the date of receipt of the request.
3. RESCHEDULING OF LESSONS AND ABSENCE FROM LESSONS
3.1. In case of rescheduling or cancellation of a lesson by the user, the school will provide a recording of the lesson or all necessary theoretical materials.
3.2. The teacher has the right to reschedule lessons (in case of illness and other valid reasons), after notifying the user no less than 24 hours in advance. The school may consider the user's request for a change of teacher if the teacher, in the opinion of the user, reschedules lessons too often.
3.3. If the user is not available for the teacher's call at the scheduled lesson time, the teacher will make repeated attempts to contact the user (at least three times). The start time of the lesson is considered to be the scheduled start time in the lesson plan. If the teacher is unable to reach the user, the lesson is considered to have been conducted and is charged at 100% of the fee.
3.4. If the user does not receive a call from the teacher at the scheduled lesson time (plus 5 (five) minutes), the user must immediately contact the school in accordance with paragraph 5 of this Agreement. Lessons that did not take place due to the fault of the teacher are rescheduled in full at a convenient time for the user.
3.5. The school is not responsible for the inability or poor quality of service due to the user's lack of necessary software or technical problems with the Internet.
3.5.1. Recommended technical requirements:
Operating system: Windows 8/8.1/10, Mac OS X 10.10, 10.11;
Installed Internet browser Google Chrome of the latest stable user version with enabled auto-update; RAM: 4 GB or more; Processor: 2-core processor of 2.2 GHz or higher;
Presence of a microphone and a video camera; Internet connection of 35 Mbps.
3.5.2. Workspace configuration:
Close all programs that may consume a large portion of the Internet bandwidth (such as file-sharing software). To conduct a lesson, the user must provide access to a microphone and, if possible, a camera on their technical device.
4. SUSPENSION OF CLASSES. REFUSAL TO CONTINUE CLASSES
4.1. The user may suspend the provision of programming education services.
4.2. The user agrees to inform the school of the exact dates:
• the last class before the suspension;
• the first class after the end of the suspension.
4.3. The school may suspend the provision of services on its own initiative on official holidays in the user's country or the school's location, after notifying the user by email or phone.
4.4. The school may replace the teacher for valid reasons (temporary disability, vacation, or other circumstances). The school informs the user of the teacher replacement by email or phone. If the user refuses to study with another teacher, the user may suspend the classes in accordance with the terms of this Agreement.
5. NOTIFICATION PROCEDURE
5.1. Ways of notifying about rescheduling or canceling classes:
5.1.1. Sending an email to the teacher or user, depending on who reschedules or cancels the class;
5.1.2. Notifying the school manager of the rescheduled/canceled class by phone or WhatsApp message (contacts are indicated on the website https://stem.hwschool.tech/ ).
5.2. If notification of class cancellation or rescheduling is sent to the school less than 6 working hours before the lessons, the school has a right to mark a lesson as conducted.
5.3. To inform the school representative about an increase in the number of classes, a change in class duration, a change of teacher, or the suspension of classes, the user must send an email to the following email address: hello@stem.hwschool.tech , message on WhatsApp or make a phone call.
6. REFUND POLICY
6.1 The Contractor can return any product ordered on https://stem.hwschool.tech/payment or https://stem.hwschool.tech/payment_48 for exchange or refund within a specified period. A refund can be made for any reason on the Contractor's part, minus the lessons that they managed to attend.
6.2 The refund period is up to 3 working days from the Company`s side, but the process may take longer, depending on the Contractor's bank.
6.3 Lessons that were missed without warning 6 hours before the lesson are considered as completed.
1. ACCEPTANCE AND SUBJECT OF THE AGREEMENT
1.1. The User's use of the Services is governed by this Agreement, which is a legally binding agreement between the User and the School. The subject of this Agreement is the User's use of the Website and the provision of Services to the User for conducting remote programming lessons. The School conducts remote programming lessons subject to payment by the User.
1.2. The provisions of this Agreement, as well as other rules, conditions, and requirements posted on the Website, determine the procedure for using the Website and the Services, as well as the rights and obligations of the User and the School. All such rules, conditions, and requirements are considered to be included in this Agreement by reference and are an integral part of it.
1.3. Acceptance of the offer is made in the following order:
1.3.1. In case of a need for Services, the User sends a request for the provision of Services to the School in any free form. The request is sent by the User to the School's details indicated in the "Contacts" section of the Agreement or through the form on the Website. The request must include the User's phone number, email address, and full name (if applicable).
1.3.2. A representative of the School agrees with the User on the scope and cost of the Services.
1.3.3. The User pays for the Services using the payment link provided.
1.3.4. By paying for the Services offered on the Website and/or using the Service or its individual functions, the User is considered to have accepted this Agreement in full, without any reservations or exceptions (User acceptance). If the User does not agree with any of the provisions of this Agreement, the User is not entitled to use the Service.
1.4. This Agreement shall enter into force from the moment the User agrees to its terms in the manner provided for in clause 1.3 of this Agreement. After it enters into force, the Agreement may be amended by the School without any special notice, and the new version of the Agreement shall enter into force from the moment it is posted on the Website, and shall apply from the moment of such posting, unless otherwise provided in such new version of the Agreement.
2. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
2.1. The School undertakes to:
2.1.1. Provide the services to the user in a proper manner and in accordance with the terms of this Agreement, within the agreed timelines.
2.1.2 Not disclose confidential information and data provided by the user in connection with the performance of this Agreement, and not to disclose such facts or information to any third party (except for publicly available information or information provided by the user during registration on the website) without the prior written consent of the user.
2.2. The School has the right to:
2.2.1. Use the services of any individuals and legal entities for the timely and high-quality performance of obligations under the Agreement.
2.2.2. Require the user to make timely payment for the services in accordance with the terms of this Agreement.
2.2.3. Record audio and video lessons for the purpose of monitoring the quality of education.
2.2.4. Use the user's email address, phone number, Skype login, and other data provided by the user during registration on the website to send the user informational and advertising materials, including for the purpose of informing the user about the school's activities and the progress of performance of the Agreement. By registering on the website and/or using the school's services, the user agrees to the processing of his/her personal data by the school or third parties engaged by the school for the purpose of performing the terms of this Agreement.
2.2.5. Refuse to provide and renew services to the user without explaining the reasons for refusal.
2.3. The user undertakes to:
2.3.1. Provide the school with all the information and data requested on the website or directly by the school that are necessary to provide the services.
2.3.2. Not to disclose confidential information and other data provided by the school in connection with the performance of this Agreement, and not to disclose such facts or information (except for publicly available information) to any third party without the prior written consent of the school.
2.4. The user has the right to:
2.4.1. Demand that the school fulfill its obligations under this Agreement on time and with proper quality, unless otherwise provided by the terms of this Agreement. The lesson is considered to have been conducted properly if the user does not inform the school of any complaints regarding the timing and quality of the lesson within 1 (one) hour after its completion.
2.4.2. Submit a request to replace the teacher, indicating the reason for such a request. In this case, the school may decide to replace the teacher within 48 hours from the date of receipt of the request.
3. RESCHEDULING OF LESSONS AND ABSENCE FROM LESSONS
3.1. In case of rescheduling or cancellation of a lesson by the user, the school will provide a recording of the lesson or all necessary theoretical materials.
3.2. The teacher has the right to reschedule lessons (in case of illness and other valid reasons), after notifying the user no less than 24 hours in advance. The school may consider the user's request for a change of teacher if the teacher, in the opinion of the user, reschedules lessons too often.
3.3. If the user is not available for the teacher's call at the scheduled lesson time, the teacher will make repeated attempts to contact the user (at least three times). The start time of the lesson is considered to be the scheduled start time in the lesson plan. If the teacher is unable to reach the user, the lesson is considered to have been conducted and is charged at 100% of the fee.
3.4. If the user does not receive a call from the teacher at the scheduled lesson time (plus 5 (five) minutes), the user must immediately contact the school in accordance with paragraph 5 of this Agreement. Lessons that did not take place due to the fault of the teacher are rescheduled in full at a convenient time for the user.
3.5. The school is not responsible for the inability or poor quality of service due to the user's lack of necessary software or technical problems with the Internet.
3.5.1. Recommended technical requirements:
Operating system: Windows 8/8.1/10, Mac OS X 10.10, 10.11;
Installed Internet browser Google Chrome of the latest stable user version with enabled auto-update; RAM: 4 GB or more; Processor: 2-core processor of 2.2 GHz or higher;
Presence of a microphone and a video camera; Internet connection of 35 Mbps.
3.5.2. Workspace configuration:
Close all programs that may consume a large portion of the Internet bandwidth (such as file-sharing software). To conduct a lesson, the user must provide access to a microphone and, if possible, a camera on their technical device.
4. SUSPENSION OF CLASSES. REFUSAL TO CONTINUE CLASSES
4.1. The user may suspend the provision of programming education services.
4.2. The user agrees to inform the school of the exact dates:
• the last class before the suspension;
• the first class after the end of the suspension.
4.3. The school may suspend the provision of services on its own initiative on official holidays in the user's country or the school's location, after notifying the user by email or phone.
4.4. The school may replace the teacher for valid reasons (temporary disability, vacation, or other circumstances). The school informs the user of the teacher replacement by email or phone. If the user refuses to study with another teacher, the user may suspend the classes in accordance with the terms of this Agreement.
5. NOTIFICATION PROCEDURE
5.1. Ways of notifying about rescheduling or canceling classes:
5.1.1. Sending an email to the teacher or user, depending on who reschedules or cancels the class;
5.1.2. Notifying the school manager of the rescheduled/canceled class by phone or WhatsApp message (contacts are indicated on the website https://stem.hwschool.tech/ ).
5.2. If notification of class cancellation or rescheduling is sent to the school less than 6 working hours before the lessons, the school has a right to mark a lesson as conducted.
5.3. To inform the school representative about an increase in the number of classes, a change in class duration, a change of teacher, or the suspension of classes, the user must send an email to the following email address: hello@stem.hwschool.tech , message on WhatsApp or make a phone call.
6. REFUND POLICY
6.1 The Contractor can return any product ordered on https://stem.hwschool.tech/payment or https://stem.hwschool.tech/payment_48 for exchange or refund within a specified period. A refund can be made for any reason on the Contractor's part, minus the lessons that they managed to attend.
6.2 The refund period is up to 3 working days from the Company`s side, but the process may take longer, depending on the Contractor's bank.
6.3 Lessons that were missed without warning 6 hours before the lesson are considered as completed.
PRIVACY POLICY
HELLO STEM PTE. LTD.